Mistakes do happen. We all know this, and do our very best to minimise the chances of making them. Sadly, this week our reporting systems encountered a glitch that caused payments to be recorded as failures, which resulted in automatic payment failure notifications being sent out.
This was first noticed on 30th September, and has happened every night with all automatic renewals. It was reported to the billing dev team, who have been working to correct the problem. There is no higher priority today than this, as it's impact is felt in every department.
Please rest assured that your payments have been received, and your invoices are being manually checked and updated to reflect this.
We have reached out to every customers affected by the glitch, and extend our most sincere and deepest apologies for the confusion & inconvenience.
If you have received a payment failure notification and feel it to be in error, please sign into My365i and raise a support ticket.
Thank you for your patience & understanding.
